Privacy Policy

This Privacy Policy explains how Spinania Casino may collect, use, store and protect information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to players in Australia regarding their personal information.

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Information we may collect

Spinania Casino aims to handle personal information responsibly and only use it for clear, legitimate purposes connected with operating an online casino service. The information collected will depend on how you use the website, the services you request and the information needed to meet security, verification and legal requirements.

Review contents

When you register or use an account, we may handle information such as your name, date of birth, contact details, username, account preferences and other information you provide during registration. We may also record communications with customer support, including questions, requests, complaints and information supplied when an issue is investigated. Keeping these records helps provide support, maintain account security and understand the history of an account.

For identity and age checks, we may request verification information or documents. This may include information used to confirm your identity, age, address or eligibility to use the service. Documents and related information are handled for verification, fraud prevention, account security and compliance with applicable obligations. You should only provide information that is accurate, current and relevant to the requested check.

We may also handle payment and transaction records. These records can include deposits, withdrawals, wagers, winnings, refunds, payment method details, transaction dates, amounts and information needed to investigate a payment or protect against suspicious activity. Payment information may be processed with the assistance of payment and technology providers. We do not ask players to send full payment credentials through ordinary support messages unless a secure process specifically requires it.

When you browse the website, we may receive technical information about the device and connection used to access it. This can include an internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of visits, referral information and information about how the website is used. Some of this information may be collected through cookies or similar technologies.

Information you provide about other people

If you provide information about another person, for example when asking support to investigate an account-related matter, you should have permission to provide it and should make sure the person understands that their information may be handled for that purpose. We may ask for additional information where needed to confirm authority or protect account security.

How information is used and shared

Personal information may be used to create and operate your account, provide casino services, process account activity and respond to support requests. It may also be used to maintain accurate records, communicate about your account, improve the website and understand general usage trends. Information is used only as reasonably needed for the relevant purpose or for another purpose permitted by applicable requirements.

To register, identify and maintain player accounts.
To confirm age, identity and account information.
To process deposits, withdrawals, transactions and related enquiries.
To detect, prevent and investigate fraud, money laundering, account misuse, collusion and other suspicious or unlawful activity.
To protect the website, players, payment processes and technical systems from security threats.
To provide customer support, resolve complaints and keep a record of important communications.
To meet legal, regulatory, tax, accounting, responsible gambling and other compliance obligations that apply to the service.
To send service messages, account notices and other essential communications.
To send marketing communications where permitted and where you have provided, or the law otherwise permits, the necessary consent.

We may share relevant information with service providers that help operate the website and its features. These providers may support identity verification, payment processing, fraud detection, information technology, hosting, communications, customer support, analytics, security and professional services. Providers should receive information appropriate to the service they perform and are expected to handle it securely and only for authorised purposes.

Information may also be disclosed where reasonably necessary to protect players or the service, enforce applicable terms, investigate suspected wrongdoing, respond to a lawful request or meet a legal obligation. If a business or service operation changes, information may be transferred as part of that change where permitted. We do not sell personal information as a general business practice.

Marketing communications

Where marketing communications are sent, they may include information about services, features, campaigns or other updates. You can withdraw consent to marketing at any time by using an unsubscribe option included in a marketing message or by contacting support@spinaniacasino.online. Withdrawing marketing consent does not affect essential service messages, account notices, security communications or information that must be retained or used for legal and operational purposes.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support sign-in and account functions, keep sessions secure, measure website performance and understand how pages are used. Some cookies are necessary for core features, while others may help with analytics, preferences or relevant communications. The information collected through these technologies may be linked with other account or device information where needed for the relevant function.

Most browsers allow you to view, block, delete or limit cookies through their settings. If you disable cookies, some website features may not work correctly, and you may need to enter information again during a visit. Browser settings differ, so you should check the help or privacy section of your chosen browser for instructions. Managing cookies in your browser does not necessarily delete information already connected with an account.

Security measures

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, monitoring, secure transmission methods, internal procedures and security reviews. No website, storage system or internet transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Access to personal information is limited to people and service providers who need it for an authorised purpose. Information may be processed or stored by service providers in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security, subject to the requirements that apply to the relevant processing.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this Policy, to provide services, resolve disputes, maintain business and security records, or meet applicable obligations. When information is no longer needed, it may be securely deleted, destroyed or de-identified where practical.

Closing an account does not always result in immediate deletion of every record. Some account, identity, transaction, payment, communications or security records must be kept for a period required by law or for other legitimate record-keeping purposes. After an account is closed, information that must be retained will continue to be protected and used only for the relevant purpose.

Your privacy rights and how to contact us

Depending on the circumstances and the requirements that apply, you may have rights relating to the personal information held about you. These rights are subject to reasonable exceptions, including where providing information could affect the privacy of another person, compromise security or fraud controls, or conflict with a legal record-keeping obligation.

Access: You may ask for information about the personal information held about you and request a copy where appropriate.
Correction: You may ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
Deletion: You may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained or used for legal, security, dispute or compliance purposes.
Withdrawal of marketing consent: You may withdraw consent to marketing communications at any time. This will not remove essential account or service communications.
Questions and complaints: You may contact us about how your information is handled, ask for an explanation of a privacy decision or raise a concern about a possible privacy issue.

To exercise a privacy right, make a data request or withdraw consent to marketing, contact support@spinaniacasino.online. Please describe your request clearly and include enough information for us to understand which account or records it concerns. For account security, we may need to verify your identity before providing information, changing account details or completing a deletion request. We will consider and respond to requests within a reasonable time, taking into account the nature and complexity of the request.

If a request cannot be completed in full, we will generally explain the reason, such as a legal retention requirement, security concern or need to protect another person's information. You may also ask us to correct information that you believe is inaccurate or provide additional context for a record that cannot be removed.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or privacy practices. The current version will be made available on the website. If a change is important, an appropriate notice may be provided through the website or by another suitable account communication. Your continued use of the service after an update means that the updated Policy will apply to information handled from that point, subject to any rights or requirements that apply.